FAQ

Nav Swastik Pvt Ltd is a premium aromatic and spiritual lifestyle brand under Banwari Aromas Private Limited (BAPL), a Government Recognized Star Export House. We specialize in incense sticks, attars, essential oils, perfumes, pooja items, candles, and wellness products inspired by India’s ancient traditions.

Yes, our products are made using nature-derived ingredients and undergo strict quality checks to ensure they are safe, non-toxic, and eco-friendly. We take pride in offering clean, authentic, and premium-quality items.

Yes, we manufacture all products in-house, ensuring full control over quality, authenticity, and consistency. We follow ethical sourcing and eco-conscious practices.

We offer a wide range of products including Scented Candles, Reed Diffusers, Attars (Natural Perfume Oils), Perfumes, Essential Oils, Pooja Articles (Specialty Incense: 7 Chakras, Aromatherapy, and Zodiac Sign Series)

Yes. We provide private labeling, white label, and bulk supply for domestic and international clients. Email us at tushar@navswastik.com for detailed proposals and MOQ information.

Absolutely. Our incense sticks are made using natural resins, essential oils, and biodegradable materials. No harmful synthetics are used in the manufacturing process.

Yes, we offer worldwide shipping. Delivery timelines and shipping charges vary by country and order size.

Domestic Orders (India): 4–7 business days

International Orders: 10–15 business days, depending on customs and location

You will receive a tracking link via email or SMS once your order is shipped. You can use it to monitor delivery status in real-time.

We accept returns for damaged, incorrect, or defective products within 7 days of delivery. Products must be unused and in original condition.

Please contact our support team at ask@navswastik.com with your order number, product images, and reason for return. We'll respond within 24 hours with the next steps.

Once your return is approved and processed, refunds are issued within 5–7 working days to the original payment method.

You can find our full Terms & Conditions on our Terms & Conditions page. It includes important information about purchases, intellectual property, limitations, and user conduct.

Yes. We take privacy seriously. All personal data is handled securely in accordance with our Privacy Policy, which outlines how we collect, store, and use your information.